PLEASE NOTE WE HAVE UPDATED OUR RETURNS PROCESS
How To Return/Exchange Your Online Order
We want to make returns as easy for you as possible (online shopping is tricky, we totally get that).
Eligible returns can opt for an exchange, refund or 120% Kholo credit.
Please note that outlet, sale, discounted and mystery box items are non-refundable.
Please read our full Returns & Exchanges policy here.
Lodging your return:
- Returns are to be lodged within 45 days of fulfilment - ie when it leaves our warehouse.
- Click here to lodge your return.
- Ensure your return includes your name and order number and post to:
Khòlò
9 Bibby Court
Moorabbin VIC 3189 - Remember to keep your tracking number just in case.
If you have any difficulty lodging your return, or if you want to arrange a size swap for an Outlet style, please email us at wearehere@kholo.com.au
